Privacy policy


We, Martin Grant Homes Limited, are committed to safeguarding and respecting the privacy of our website users.

This policy (together with our Terms and Conditions of Website Use and Cookies Policy) sets out how we will process any  personal data we collect from you or third parties or that you provide to us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

(1) What information do we collect? 

We may collect, store and process the following kinds of personal data:

(a) information we automatically collect about your computer and about your visits to and use of the website, such as your IP address, Uniform Resource Locators (URL) clickstream, geographical location, browser type, referral source, length of visit and number of page views;

(b) information relating to any transactions carried out between you and us on or in relation to the website, including information relating to any enquiries you make of our products or services;

(c) information that you provide to us for the purpose of registering with us or requesting a callback or arranging a viewing;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to give or send to us, by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise.

Information that you give us may include your name, postal address, e-mail address, phone number, financial and credit card information and a personal description or information on your interests.

We may also receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, advertisers, business partners, sub-contractors in technical, payment and delivery services, analytics and search information providers and credit reference agencies) and may receive information about you from them.

(2) Cookies – we use cookies on the website.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

(3) Uses made of the Information

We use information held about you in the following ways:

(a) Information you give to us.

We will use this information to: carry out our obligations arising from any contracts entered into between you and us and provide you with the information, products and services that you request from us; and provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about; and notify you about changes to our products or services; and ensure that content from our website is presented in the most effective manner for you and for your computer.

We may also provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing registered user, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new registered user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick or untick the relevant box situated on the form on which we collect your data (including, without limitation, the registration forms to register your interest, request a callback or arrange a viewing).

(b) Information we collect about you.

We will use this information: to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and to improve our website to ensure that content is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our website safe and secure; and to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and to make suggestions and recommendations to you and other users of our website about products or services that may interest you or them.

(c)  Information we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

(4) Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; analytics and search engine providers, that assist us in the improvement and optimisation of our website; and credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties in any of the following instances: if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; if Martin Grant Homes Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers or website users will be one of the transferred assets; if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions of Website Use [INSERT LINK] or any other applicable terms and conditions or other agreements; or to protect the rights, property, or safety of Martin Grant Homes Limited or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

(5) Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential and to not disclose this password or any other secure information to a third party.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

(6) Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at Grant House, Felday Road, Abinger Hammer, Dorking, Surrey RH5 6QP.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

(7) Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

(8) Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Grant House, Felday Road, Abinger Hammer, Dorking, Surrey RH5 6QP

(9) Security

A users IP Address will be stored if they attempt to login to the website. This information can be requested by the user at any time and we will provide a log of the data we hold on that IP Address. This information is stored for security reasons only.

(10) Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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