Lianne Burton – Head of Customer Care
I joined the MGH family in March 2019, bringing experience from similar roles gained in the Construction Industry, Retail, Housing Association Sector and Insurance industry. I qualified in Customer Service Management through the Institute of Customer Service who endorse the delivery of World-Class Customer Service, which is what we’re striving towards.
We believe that Customer Care is not a department, but rather an attitude, and what makes Martin Grant Homes unique is that every member of staff is committed to working together for the customer. We recognise that, like our customers, we are on a journey and that things may sometimes go wrong. What matters most is how we take ownership, endeavour to put things right and show that we care (because we really do!). Every day is a learning day for us and we treat all feedback as invaluable tools for improving the homes we create and the services we provide. So if you’re unhappy with any part of your experience, please tell us and we’ll do our very best to put a smile back on your face. If you’re delighted, tell others and share the love!